Effective / last updated: 2026-10-24
1. Agreement and accounts
These terms govern the relationship between the sole proprietor operating kikiha and its users. Request the operator’s legal name, address and telephone number at info@kikiha.com; we provide them without delay. Review these terms before registration, keep account details accurate and protect credentials. Anyone purchasing for an organization must have authority to do so.
A paid contract is formed when, following your review of the purchase conditions and payment, kikiha confirms payment and grants the allowance. Minors must obtain their legal representative’s consent.
2. Service and allowances
kikiha provides meeting-bot transcription, translation, AI summaries and minutes, questions and answers, sharing and Slack integration. Your plan sets meeting hours, members, concurrent meetings, AI assistant requests and other limits. Availability and quality depend on meeting platforms and network and audio conditions.
Meeting time is counted from the request to start the bot until the bot session ends, including time waiting to be admitted. Concurrent meetings consume hours separately. Recording stops when your balance runs out; there are no automatic overage charges.
Speaker identification, transcription, translation, and AI answers can contain errors or omissions. Check the original information and facts before important decisions or external sharing.
3. Billing and trials
Subscriptions renew automatically every month. Your card is charged at checkout and on each renewal date. Your allowance becomes available after payment is confirmed.
Monthly hours expire at the end of each billing period. Purchased extra hours do not expire. They remain in your workspace after cancellation and become available again when you resubscribe using the same workspace. Deleting an individual account does not remove this balance. Contact us about remaining balances before requesting deletion of an entire workspace.
When you first sign up, you receive one free hour of meeting time, available for 7 days after registration. No card is required, and your trial does not automatically convert to a paid subscription. Recording and translation stop when you use all your trial time or the trial expires. You can record one meeting at a time during the trial, and you may need to wait to start a meeting when the service is busy. Separately arranged trials are subject to their stated terms. Changes to trial terms normally apply only to newly offered trials.
Paid functionality may be suspended if we cannot confirm payment. Price changes are communicated with their effective date in advance, with consent where required. We do not increase prices retroactively for periods already paid for.
4. Cancellation, account deletion and refunds
You can cancel before your next renewal through Payment methods, invoices & cancellation. You’ll keep access until the end of your paid period and won’t be charged for another renewal. We do not normally offer prorated refunds for cancellation during a billing period. We review duplicate charges and service errors and provide corrections, refunds, or other appropriate remedies. Any cancellation or refund rights required by law take precedence.
Extra hours are a one-time purchase and can be used while a monthly subscription is active. Unused hours are normally non-refundable. We review duplicate charges and service errors and honor any withdrawal or refund rights required by law.
To delete your own account, sign in, open Settings, select Delete account, and enter your registered email address exactly as shown in the confirmation dialog. Deletion cannot be undone. You will be signed out and can no longer sign in with that account. Contact info@kikiha.com if you cannot use this control.
Account deletion removes only your own registration. It does not delete the workspace, shared meeting data, other members or unused workspace hours, and it does not cancel a subscription. Another enabled administrator is required if other enabled members or an ongoing subscription remain. If you are the only administrator, transfer that role before deletion. If you are the only member and a subscription is ongoing, add another administrator or wait until the subscription ends. Scheduling a cancellation does not necessarily allow you to delete your account before the subscription ends.
Cancel subscriptions separately through Billing. For deletion of an entire workspace or handling of unused purchased hours, contact info@kikiha.com. We verify identity and organizational authority and explain balance handling under applicable law. Cancelling a monthly subscription alone does not forfeit purchased hours.
Mandatory local withdrawal, cancellation and refund rights take precedence over these terms. You can contact info@kikiha.com to exercise them.
5. Recording, rights and sharing
Before recording, explain recording, external AI processing, storage and sharing to participants and obtain the consent or permission required by applicable law and organizational rules. Admission by the host alone does not establish consent from all participants.
Rights in input data remain with users or the lawful rights holders. Users authorize processing and transmission to providers only as needed to supply, maintain and support the service. We do not guarantee that AI output is copyrightable or free of third-party rights.
Anyone with a shared link may be able to view the shared information without signing in. Check its scope, expiry and recipients. Deleting data or revoking a link in kikiha does not remove copies already saved by others or sent to Slack or other services.
6. Data and retention
Personal information is handled under our Privacy policy. We do not use meeting content to train our own AI models. Operator access to meeting content is limited to necessary requested support, troubleshooting and security incident response.
Our policy is to retain meeting records during the subscription until you delete them. After a paid subscription or trial ends, records are retained for 90 days for viewing and export, then become subject to deletion by the operator. Resubscribing within that period continues retention. Contact support if export is unavailable in your account.
Deleting an individual account does not delete shared meeting data or revoke shared links. Complete any necessary exports, administrator handover and link revocation before deleting your account. For requests to delete an entire workspace, we normally delete the relevant production meeting data within 30 days after verifying identity and administrative authority and completing any required balance handling. Residual backup data is controlled for necessary recovery or legal purposes and deleted data is not returned to ordinary use. Transaction records required by law are retained separately.
7. Prohibited use and interruption
Unlawful recording, infringement of rights or privacy, unauthorized access, misuse of credentials, excessive load and disruption are prohibited. Violations, non-payment or serious security risks may lead to proportionate restrictions, with reasons and next steps communicated where possible.
Maintenance, provider outages and events beyond our control may interrupt service. We aim to notify users in advance of service closure or material changes and provide instructions for data export and unused balances in accordance with applicable law.
8. Liability, changes and governing law
We do not guarantee perfect availability or AI accuracy. This does not exclude all operator liability: damage for which the operator is responsible is handled in accordance with applicable law.
Changes to these terms are made only under legally permitted conditions. We communicate the changes and effective date through the site or registered contact details and obtain consent where required.
Japanese law governs, without depriving consumers of mandatory protections or court access rights in their place of residence. Contact info@kikiha.com first to seek resolution. Unresolved disputes may be brought before courts with jurisdiction under applicable law.