Effective / last updated: 2026-09-21
1. Agreement and accounts
These terms govern the relationship between the sole proprietor operating kikiha and its users. Request the operator’s legal name, address and telephone number at info@kikiha.com; we provide them without delay. Review these terms before registration, keep account details accurate and protect credentials. Anyone purchasing for an organization must have authority to do so.
A paid contract is formed when, following your review of the purchase conditions and payment, kikiha confirms payment and grants the allowance. Minors must obtain their legal representative’s consent.
2. Service and allowances
kikiha provides meeting-bot transcription, translation, AI summaries and minutes, questions and answers, sharing and Slack integration. Your plan sets meeting hours, members, concurrent meetings, AI uses and other limits. Availability and quality depend on meeting platforms and network and audio conditions.
Time runs from the bot start request to the end, including admission waiting time. Concurrent meetings consume hours separately. Recording stops when your balance runs out; there are no automatic overage charges.
Speaker identification, transcription, translation and AI answers can contain errors or omissions. Check the original information and facts before important decisions or external sharing.
3. Billing and trials
Subscriptions renew automatically every month. Your card is charged at checkout and on each renewal date. Your allowance becomes available after payment is confirmed.
Monthly hours expire at the end of each billing period. Purchased extra hours do not expire. They remain on your account while unsubscribed and become usable when you resubscribe with the same account. Account deletion is separate from cancellation; contact us before deleting an account with a remaining balance.
The operator sets trial eligibility, duration and allowance individually and informs you before the trial starts. Trials never automatically become paid subscriptions. Changes normally apply to newly offered trials.
Paid functionality may be suspended when payment cannot be confirmed. Price changes are communicated with their effective date in advance, with consent where required. We do not increase prices retroactively for periods already paid for.
4. Cancellation, account deletion and refunds
Cancel before the next renewal through Payment methods, invoices & cancellation. Access continues until the end of the paid period and future renewal charges stop. Ordinary mid-period cancellation is not prorated. Duplicate charges and service faults are reviewed for correction, refund or other appropriate remedies. Mandatory cancellation and refund rights prevail.
Extra hours are a one-time purchase and can be used while a monthly subscription is active. Ordinary unused hours are not refundable; duplicate charges, service faults and mandatory withdrawal/refund rights are handled as applicable.
Request account deletion at info@kikiha.com. We verify identity and organization authority. If purchased hours remain, we explain the balance and its treatment under applicable law before deleting the account. Cancelling a monthly subscription alone does not forfeit purchased hours.
Mandatory local withdrawal, cancellation and refund rights take precedence over these terms. You can contact info@kikiha.com to exercise them.
5. Recording, rights and sharing
Before recording, explain recording, external AI processing, storage and sharing to participants and obtain the consent or permission required by applicable law and organizational rules. Admission by the host alone does not establish consent from all participants.
Rights in input data remain with users or the lawful rights holders. Users authorize processing and transmission to providers only as needed to supply, maintain and support the service. We do not guarantee that AI output is copyrightable or free of third-party rights.
Anyone with a shared link may be able to view the shared information without signing in. Check its scope, expiry and recipients. Deleting data or revoking a link in kikiha does not remove copies already saved by others or sent to Slack or other services.
6. Data and retention
Personal information is handled under our Privacy policy. We do not use meeting content to train our own AI models. Operator access to meeting content is limited to necessary requested support, fault resolution and security responses.
Our policy is to retain meeting records during the subscription until you delete them. After a paid subscription or trial ends, records are retained for 90 days for viewing and export, then become subject to deletion by the operator. Resubscribing within that period continues retention. Contact support if export is unavailable in your account.
For account deletion, we normally delete meeting data from the production environment within 30 days after identity verification and any required balance handling are complete. Residual backup data is controlled for necessary recovery or legal purposes and deleted data is not returned to ordinary use. Transaction records required by law are retained separately.
7. Prohibited use and interruption
Unlawful recording, infringement of rights or privacy, unauthorized access, misuse of credentials, excessive load and disruption are prohibited. Violations, non-payment or serious security risks may lead to proportionate restrictions, with reasons and next steps communicated where possible.
Maintenance, provider outages and events beyond our control may interrupt service. We aim to notify users in advance of service closure or material changes and provide instructions for data export and unused balances in accordance with applicable law.
8. Liability, changes and governing law
We do not guarantee perfect availability or AI accuracy. This does not exclude all operator liability: damage for which the operator is responsible is handled in accordance with applicable law.
Changes to these terms are made only under legally permitted conditions. We communicate the changes and effective date through the site or registered contact details and obtain consent where required.
Japanese law governs, without depriving consumers of mandatory protections or court access rights in their place of residence. Contact info@kikiha.com first to seek resolution. Unresolved disputes may be brought before courts with jurisdiction under applicable law.