Seller and subscription information

Seller and contact

kikiha is operated by a sole proprietor. The operator’s legal name, business address and telephone number are provided by email or other appropriate means without delay upon request, including before purchase, with sufficient time to decide whether to subscribe. Request these details at info@kikiha.com.

You can email us at any time. Our support hours are weekdays, 10:00–18:00 Japan time, excluding Japanese public holidays and the year-end and New Year holiday period. We aim to reply within two business days. Requests for seller details are answered without delay, with enough time to make a purchase decision.

Prices, payment and delivery

Plan prices and allowances appear below and at checkout. Select Japanese yen (JPY) or US dollars (USD) at checkout. Prices include tax. Extra hours are charged in the subscription currency. You pay your internet costs and any currency conversion or international transaction fees charged by your card issuer.

Subscriptions renew automatically every month. Your card is charged at checkout and on each renewal date. Your allowance becomes available after payment is confirmed.

You can purchase 1–30 extra hours per transaction by card. They are added after payment is confirmed. Review the total before confirming payment.

Renewal, cancellation and refunds

You can cancel before your next renewal through Payment methods, invoices & cancellation. You’ll keep access until the end of your paid period and won’t be charged for another renewal. We do not normally offer prorated refunds for cancellation during a billing period. We review duplicate charges and service errors and provide corrections, refunds, or other appropriate remedies. Any cancellation or refund rights required by law take precedence.

The subscription period is one month, with no minimum number of renewal periods. Your billing portal shows the next payment date and service end date. If you cannot cancel through the billing portal, email info@kikiha.com before renewal.

Contact support to change plans. Cancelling a subscription does not delete your account.

Hours and rollover

Monthly hours expire at the end of each billing period. Purchased extra hours do not expire. They remain in your workspace after cancellation and become available again when you resubscribe using the same workspace. Deleting an individual account does not remove this balance. Contact us about remaining balances before requesting deletion of an entire workspace.

Extra hours are a one-time purchase and can be used while a monthly subscription is active. Unused hours are normally non-refundable. We review duplicate charges and service errors and honor any withdrawal or refund rights required by law.

Meeting time is counted from the request to start the bot until the bot session ends, including time waiting to be admitted. Concurrent meetings consume hours separately. Recording stops when your balance runs out; there are no automatic overage charges.

At least one minute must remain to start a meeting. Network or provider issues may delay stopping; time beyond your balance does not create automatic charges.

Trials and signup deadlines

When you first sign up, you receive one free hour of meeting time, available for 7 days after registration. No card is required, and your trial does not automatically convert to a paid subscription. Recording and translation stop when you use all your trial time or the trial expires. You can record one meeting at a time during the trial, and you may need to wait to start a meeting when the service is busy. Separately arranged trials are subject to their stated terms. Changes to trial terms normally apply only to newly offered trials.

Public registration is available with email verification or Google authentication. There is no deadline to sign up for a standard plan. Any invitation or limited offer deadline is stated in that offer.

Requirements and international availability

You need an internet connection and an up-to-date version of a major browser with JavaScript and cookies enabled. The bot accepts Zoom, Google Meet and Microsoft Teams meeting URLs. Platform or organization settings may prevent admission or recording. Contact us for a trial in your intended environment before purchasing.

We serve individuals and organizations internationally without a general country restriction. Applicable law and payment or service provider availability may limit provision. Mandatory local rights to seller information, withdrawal, cancellation and refunds remain unaffected.

Current prices and allowances

Extra hours: JPY 500 or USD 3.5 per hour, tax included. The 12-month figures exclude extra purchases and are illustrative, not an annual commitment. Allowances are shared across the workspace.